TERMS AND CONDITIONS
CANCELLATION AND REFUNDS POLICY
Book Now Tours – Changes and Cancellations Policies
|Public departures are subject to weather conditions and minimum numbers. A lot of planning goes in behind the scenes to ensuring minimum numbers are met and that you get to experience your tour on your chosen date.
One reschedule is allowed however it must be made no later than 72 hours prior to your experience time. All subsequent changes will incur a $25.00 re-booking fee.
|Cancellations/reschedules made up to 72 hours prior to the departure date:||Once only $25pp re-booking fee|
|Cancellations made within 24 hours prior to the departure date:||Will not be refunded.|
Private Charters – Changes and Cancellations Policies
|Private Charter departures are subject to weather conditions|
|More than 1 month’s notice:||Total amount will be refunded less 25% of charter fee (50% if public holiday).|
|More than 2 week’s notice:||Total amount will be refunded less 50% charter fee.|
|Less than 2 week’s notice:||Will not be refunded/rescheduled.|