Please consider if this experience is right for you before booking.
By booking with us you agree that you have read and accept the general terms and conditions listed below, as well as any tour-specific conditions listed on any of the Charter 1 tour pages.
You agree that these terms and conditions are fair and reasonable given the type of the activity and locations within which we operate. We reserve the right to update these terms and conditions at any time. For our cancellations policy, please go to www.charter1.com.au/cancellation-policy
Safety – Our Commitment To You
Sailing on the ocean is an activity which carries risks. It is not possible to remove all risks however we agree to do our best to minimize those which we can control. Capella is highly capable vessel maintained to the highest survey standards for commercial off-shore sailing as regulated and monitored by the Australian Maritime Safety Authority (AMSA).
As the provider, we endeavor to provide a safe environment for you within the limitations of a vessel, the areas we operate in and weather forecasts available. We will endeavor to provide you the information you need prior to booking and will not operate in conditions deemed at risk of becoming unsafe, as guided by our weather matrix. We rely on local weather sources and make our best assessment right up until the time of departure. The decision to sail is always at the discretion of the skipper who takes all conditions into account in his/her assessment (wind, swell, direction etc).
Safety – Your Commitment to Us
As the customer, you agree to behave responsibly and safely and to listen to crew instructions at all times. You agree to monitor and care for your own personal safety onboard and to report any unsafe behavior or major hazards observed whilst onboard with us. You agree that safety is a joint responsibility and that whilst it is not possible to remove every risk you will play your role to minimize them also.
Fitness & Disclose
There is no age limitation onboard Capella. However a moderate level of fitness is required for safe boarding and navigation around the vessel. The open ocean can at times can become rough and unsteady, requiring good balance and steady feet. It is your responsibility to advise us of any health conditions that may heighten the risk of further injury or complications, particularly regarding but not limited to recent surgeries, before making a booking with us.
If you are not a confident swimmer you must disclose this to the crew on boarding and before you enter the water.
If you are prone to sea-sickness we advise you to consult the advice of a doctor or pharmacist before booking. Although most guests are generally fine, sea sickness is always a risk.
Mobility Aids & Disabled Passengers
Please note that boarding, accessing the front of the vessel and using the lavatory all requires the use of stairs. Unfortunately we are unable to accommodate wheelchair-bound passengers or those requiring mobility aids due to deck space limitations and the layout of the vessel being very restrictive in terms of space and aided movement.
Expectant guests who are 28-36 weeks pregnant will require medical clearance to board. Unfortunately, we are unable to accommodate anyone over 36 weeks gestation.
Failure to Disclose
Failure to disclose any pre-existing conditions or critical information, and abide by any limitations placed on you, may result in the cancellation of your ticket or refusal at boarding (no refund). In the case of such breach you will be responsible for any costs associated with emergency assistance and financial loss incurred to yourself or anyone else impacted by the breach.
Drugs & Alcohol
Most Charter 1 tours and charters allow alcohol to be brought onboard (BYO). Beer, wine and pre-mix cans are permitted, however straight spirits are prohibited in any form (including BYO containers). This rule is firm and any spirits brought onboard will be disposed of by the crew. There is no flexibility to this policy so please do not ask.
Charter 1 is a regulated premise by law. Alcohol is to be consumed in moderation. Guests who are becoming alcohol affected may be cut-off from further drinking and also asked to sit out of activities. This is at the sole discretion of the crew. Failure to obey any crew instructions may result in you being removed from the vessel at your own cost and with no refunds given.
Any person who turn up intoxicated or who is deemed unfit to sail will not be allowed to board. No refunds will be given.
The taking of illicit substances whilst onboard is prohibited. Alcohol is not to be supplied to minors (<18yo) regardless of whether they are family or not.
Respect our Vessel, Equipment & Crew
We provide kayaks, SUP’s and other water toys as a courtesy for you. These are to be shared and are not for your exclusive use. Whilst we endeavor to provide you the equipment listed as being available on our website, it is not always possible or practical due to unexpected equipment damages in previous charters (we will try to fix as soon as practicable) or due to weather on the day or time restrictions meaning that we cannot offer this equipment (e.g. cargo net).
Please take great care not to damage or lose our equipment. You will be liable for the repair or replacement cost of any equipment becoming damaged or lost as a result of your negligence or failure to properly follow instructions. Charter 1 agrees to provide an invoice for these costs which may also include fees for additional cleaning, time spent organizing repairs or replacement or any other costs incurred to us. If you are chartering privately with us, this will be withheld from your bond.
Respect our crew at all times. Remember that this is their workplace and often their home whilst at sea also. Guests are to stay out of any crew areas at all times. These will be advised you during the safety briefing.
Passengers aged under 18 must be accompanied by an adult who is 18+ unless permission has been obtained in writing from us prior to boarding. If permission is granted, a written waiver will be required to be signed by at least one parent per person.
Use of Media
Charter 1 and its crew or other guests may record images, video, audio or other media content whilst conducting tours and/or Charters, which you may appear in. You agree to grant Charter 1 royalty-free permission for the use of such media for any purpose including commercial use by Charter 1 or any of it’s agents, affiliates or sponsors. If you do not agree to these terms, you must advise us in writing or let the crew know on the day.
Charter 1 is a considered a Domestic Commercial Vessel as regulated by the strict National laws and regulations set out by the Australian Maritime Safety Authority as well as a Tourism Vessel under the laws of the Liquor Control Act (1988, last updated 2 July 2019).
Charter 1 carries public liability insurance to the sum of at least $10 million. If your company required a copy of this policy, please send us an email.
Cancellations policies differ between public tours and private charters. Please see our cancellations policy here: https://www.charter1.com.au/cancellation-policy/
We have endeavored to provide you as much information about each experience as possible, however it is not possible to cover off every question.
If you are unsure of any of the terms and conditions or would like further information, please send us your questions in writing to email@example.com
We look forward to welcoming you aboard soon!