General Terms & Conditions
Public departures are subject to weather conditions and minimum numbers.
A lot of planning goes in behind the scenes to ensuring minimum numbers are met and that you get to experience your tour on your chosen date.
Charter 1 reserves the right to reschedule tours where minimum numbers are not met or when unsafe weather conditions are forecast, or on the rare occasion of mechanical failure.
We monitor expected conditions well in advance of each tour and charter. We will always try to give you as much notice as possible if we deem it too risky to proceed however the final decision is at the discretion of the skipper on the day. Unexpected weather changes can and do happen, albeit are rare.
Guest name transfers are permitted if at least 24 hours notice is given in writing – please provide guests full name, mobile number and email address so that we can communicate with them if necessary.
Please be waiting at least 15 minutes prior to your scheduled departure time and note the departure location on your booking communications from us.
We cannot hold up the vessel and other guests if you are late.
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|First reschedule made at least 72 hours prior to departure time:||Allowed. Alternative date must be chosen at the time of rebooking.|
|First reschedule made within 0-72 hours of the departure time:||Will incur a $25pp re-booking fee.|
|Subsequent reschedules||Not permitted.|
|Private Charter departures are subject to the same weather conditions|
|More than 1 month’s notice:||Total amount will be refunded less 25% of charter fee (50% if public holiday).|
|More than 2 week’s notice:||Total amount will be refunded less 50% charter fee.|
|Less than 2 week’s notice:||Cannot be refunded/rescheduled.|