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Sardine Jetty, Fishing Boat Harbour, Fremantle
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Cancellations Policy

Private Charters: Reschedule / Refund Policy

*Please also note our COVID-19 Bookings Policy Below*

A lot of planning goes in behind the scenes to ensure you have a wonderful day on the water. Charter 1 reserves the right to reschedule your charter if we deem conditions to be unsafe or extremely unpleasant. Clouds, rain or low temperature are not grounds for cancellation. We monitor weather forecasts well in advance of your charter and take a number of conditions into account. We will always try to give you as much notice as possible if we have any concerns as we know you are also busy planning for your big day.

In the event we do need to cancel your charter we will work with you to reschedule on a comparable time/date that suits you.

Please talk to us in advance if you have any concerns. If for unforeseen reasons you are required to cancel your charter (please notify us in writing) the following will apply:

  • More than 1 months notice:  Refund less 25% of charter fee
  • More than 2 weeks noticeRefund less 50% of charter fee
  • Less than 2 weeks notice:  100% loss of charter fee
  • Reschedules:  At the discretion of management only. Generally not available in peak season months.  Our policy is firm because once we’ve booked you onto a date/timeslot, we will often turn away a lot of all other bookings for this same date/time.

Public Tours: Reschedule / Refund Policy

*Please also note our COVID-19 Bookings Policy Below*

Tour departures are subject to weather conditions and minimum numbers. A lot of planning goes in behind the scenes to ensuring minimum numbers are met and that you get to experience your tour on your chosen date.

Requests for reschedules must be made in writing to info@charter1.com.au.  Please quote your booking reference and requested changes. Please note only one reschedule will be allowed per booking and the following rules regarding advance notice apply:

  • At least 72 hours notice:   Permitted. Alternative date must be chosen at the time. Further changes are not permitted.
  • 24-72 hours noticeIncurs a $25pp late change fee. Further changes are not permitted.
  • Less than 24 hours noticeNot permitted.

Charter 1 reserves the right to reschedule tours where minimum numbers are not met or when unsafe weather conditions are forecast, or on the rare occasion of mechanical failure. We will always try to give you as much notice as possible. The final decision is at the discretion of the skipper on the day. If your tour is cancelled by us due to inclement weather (which is at the sole discretion of Charter 1), we will work with you to find an alternate suitable date, or an alternative experience of at least equal value, or provide you with a refund.

Guest name transfers are permitted if at least 24 hours notice is given in writing. Please provide guests full name, mobile number and email address.

If you are late, we cannot hold up the vessel and other guests for you so please always be waiting at least 15 minutes prior to your scheduled departure time.

COVID-19 Bookings Policy (Direct Bookings)

Bookings made after 20th March 2020 will remain subject to Charter 1’s standard cancellation terms. By proceeding to book you are accepting any risks associated with guests ability to make this date and agree to proceed under these terms.  Sorry but we are unable to take bookings for customers located outside of Western Australia whilst a hard border is in place. Additionally, the following will apply:

PRIVATE CHARTERS:

If we are deemed legally unable to operate your charter will be rescheduled or held in credit for a comparable date/time to your original booking, within a 12 month period from when operations resume.
For private charters, a list of guest names and phone numbers is required on the day. This will be discussed closer to the date.

TOURS BOOKED DIRECT VIA CHARTER 1:

Standard terms and conditions apply if booked after 20th March 2020. If we are deemed legally unable to operate you will be offered a credit to the value of the amount paid, minus any transaction fees, to use within 12 months from when operations resume.

Tours Booked via a Third Party:

Third party booking sites / travel agents set their own policies with regards to cancellations.  You are advised to contact your booking agent (where payment was made) to discuss options. Please note that Charter 1 does not set or have any ability to influence or override these terms and conditions.