Latest Posts

0499 444 796
Sardine Jetty, Fishing Boat Harbour, Fremantle
Click Here to Email Us

Terms and Conditions

General Terms & Conditions

Public departures are subject to weather conditions and minimum numbers. A lot of planning goes in behind the scenes to ensuring minimum numbers are met and that you get to experience your tour on your chosen date.

Charter 1 reserves the right to reschedule tours where minimum numbers are not met or when unsafe weather conditions are forecast, or on the rare occasion of mechanical failure. We will always try to give you as much notice as possible and will be in contact at least 3 days prior (for Fremantle departures) if we think this may be the case, however the final decision is at the discretion of the skipper on the day. For Tours departing Rottnest we may need to contact you on the day, and will provide at least 2 hours notice in the event of weather-induced cancellations.

If your tour is cancelled due to inclement weather, we will work with you to find an alternate suitable date, or alternative experience of at least the same equal value, or we will refund you.

Guest name transfers are permitted if at least 24 hours notice is given in writing – please provide guests full name, mobile number and email address so that we can communicate with them if necessary.

We cannot hold up the vessel and other guests for you so please always be waiting at least 15 minutes prior to your scheduled departure time.

Book Now Tours

First reschedule made at least 72 hours prior to departure time: Allowed. Alternative date must be chosen at the time. Subsequent reschedules not permitted
First reschedule made within 24-72 hours of the departure time: Will incur a $25pp re-booking fee. Subsequent reschedules not permitted
Any changes requested within 24 hours of departure time Not permitted.

Private Charters

Private Charter departures are subject to weather conditions
More than 1 month’s notice: Total amount will be refunded less 25% of charter fee (50% if public holiday).
More than 2 week’s notice: Total amount will be refunded less 50% charter fee.
Less than 2 week’s notice: Cannot be refunded/rescheduled.