Public & Online Bookable Tours
Public tours are tickets to experiences which are self-booked line. By choosing to book directly or via online or third party agents, you are agreeing to the below terms in addition to third party terms which are made available prior to purchase. It is the consumers responsibility to check cancellation policies before booking.
To ensure fairness and consistently for all customers, these policies are firmly applied. We recommend taking out travel insurance to cover any unexpected events.
Refunds
Please choose carefully as bookings are non-refundable. Date or name changes are permitted subject to the below requirements.
Date Changes
You may reschedule your booking as long as minimum notice is provided – see below. The first change is complimentary. Repeat changes incur a $25 per person fee. A new date must be selected – tickets cannot remain “open” or be deferred to future seasons.
- Bookings of 1-3 people: change the date up to 72 hours prior to your current booking.
- For bookings of 4 or more: change the date up to 7 days prior to your current booking.
- Late changes are at the sole discretion of management. Penalties will apply depending on the value of your ticket.
- No changes within 24 hours of departure, for any reason (incl. illness or unexpected emergency). Name change may still be possible – please contact us.
- Failure to turn up on time for any reason will not be eligible to reschedule or receive any credit thereafter.
How to Change Your Booking
Requests must be sent in writing to: [email protected]. Please quote your booking reference and the requested new date of travel (check our website for live availability). Bookings cannot be deferred to future seasons. Changes requested verbally or via SMS, social media etc. will not be accepted. Emails stating an intention to reschedule (e.g. “can I change the date?”) is not sufficient notice. Your new booking is not confirmed until outstanding fees are paid (if applicable) and a new booking confirmation with your new date received.
If your tour is unable to proceed (e.g. due to weather, below minimum bookings)
Publicly Bookable Tours require a minimum number of other bookings to proceed. As an outdoor ocean-based activity, it also requires safe weather conditions. These are the risks we outline upfront when booking – as we have no control over either. By booking you accept these risks. For greater certainty, please inquire about a private charter.
IMPORTANT: Safe Weather Conditions
All outdoor activities carry a risk of unfavourable weather that may in some cases prevent a tour proceeding. We do not control the weather, but we have a duty of care to keep you safe onboard. If the skipper, at his/her sole discretion, is uncomfortable sailing in the conditions presented or forecast at any time, we will be in touch. We recommend taking out travel insurance if this may impact your plans.
Please note that weather issues are often not clear until the final hours prior to departure. Fremantle’s wind generally builds from midday but doesn’t peak until closer to sunset – often leaving little warning available to us/you if it does not follow forecast. Rest assured we monitor ocean conditions constantly and will give you as much notice as we practicably can. If required on the day we will notify you by SMS and email – please ensure you are contactable on the day.
If a sail is unable to proceed:
- Direct bookings: you will be given the choice to reschedule or obtain a refund for the amount paid. Bookings made using credit or vouchers will be re-credited back and the original terms remain in tact. Refunds must be confirmed within 7 days. It is your responsibly to get back to us within this time frame or your booking will automatically convert to a 12 month credit.
- Bookings made via a third parties or online booking agents (e.g. Red Balloon, Viator, Expedia etc): Refer to the terms of purchase from the relevant website. These are independent from and apply in addition to supplier booking terms. Charter 1 is unable to refund third party bookings.
IMPORTANT: If you are unable to sail the first time and you choose to re-book: the terms of your new booking will apply irrespetive of past weather issues (known risks). We reserve the right to operate under the agreed terms & conditions independent of other bookings made such as ferries, hotels, or past booking outcomes (e.g. weather impacted) none of which are in our control.
Private Charters
A lot of planning goes in behind the scenes to ensuring you get your preferred day of choice. T&C’s are always provided via email upfront and available for viewing again when invoices are issued. If for unforeseen reasons you are required to cancel your charter (please notify us in writing) the following cancellation fee will apply:
- More than 1 months notice: Refund less 25% of charter fee
- More than 2 weeks notice: Refund less 50% of charter fee
- Less than 2 weeks notice: 100% loss of charter fee
- Reschedules: At the discretion of management but generally not possible in peak months.
COVID-19
All booking now remain subject to Charter 1’s standard cancellation terms above. By proceeding to book you are accepting all risks associated with guests ability to make this date and agree to proceed under these terms. At all times, Charter 1 is required to follow any mandatory orders imposed by government regarding COVID-19. Further information can be found here: https://www.charter1.com.au/covid-19-notice/
At the sole discretion of Charter 1, anything offered outside of the above terms will incur fees, including but not limited to costs associated with: booking and credit card fees borne by Charter 1, administrative time, opportunity costs or lost income (to the provider) as a result of the action of the customer. This may be up to 100% of the amount paid.
