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FAQS

FOR ALL TOURS AND CHARTERS

WHAT HAPPENS IF THE WEATHER IS BAD ON THE DAY OF OUR TOUR? Tours are subject to weather conditions. Should we deem the weather too bad to head out, we will contact you to offer a reschedule. Our guests comfort and safety is always our most important priority.

TOURS ARE SUBJECT TO MINIMUM NUMBERS

Tours are subject to minimum numbers. Should minimum numbers not be met for the day of your tour we will contact you with 5 days notice for Fremantle Tours or the day prior for Whale Shark Swims to offer a reschedule or to get you onboard with another company if possible at no additional cost.

WHAT IF I SUFFER FROM SEA SICKNESS?

Prone to sea sickness?  Being catamarans our vessels are extremely stable and we find guests that often are prone to seasickness do not feel sick on board however we do recommend speaking with a pharmacist about sea sickness medications so as not to affect your experience onboard if you are at all concerned.

 

FOR WHALE SHARK SWIMS

WHAT HAPPENS IF THE PLANES DON'T SPOT A WHALE SHARK ON THE DAY OF OUR TOUR?

If we don’t find you a Whale Shark to swim with on the day of your tour we will issue you with a voucher valid for the next available date. Should there not be availability during your stay in Exmouth, the voucher will be valid for up to 2 years. If you will not be returning to Exmouth you are welcome to utilise your voucher for one of Charter 1's Eco Tours departing from Fremantle (Rottnest or Carnac Island).

WHAT IF I'M NOT A CONFIDENT SWIMMER?

Our crew are all trained and experienced in assisting you in the ocean and always go the extra mile to ensure you will be safe and comfortable and have the very best opportunities to experience in water activities - We have floating noodles and life jackets available and we welcome you to use these.

 

Accredited Tourism Business
Advanced Eco Tourism Operator
Trip Advisor Certificate of Excellence 2014
Trip Advisor Certificate of Excellence 2015
Padi Dive Boat WA
Eco Tourism Australia Operator
Global Sustainable Council 2016